Our insulin and injectable pen medications are delivered with temperature-sensitive packaging. This ensures the medication remains chilled and intact while it travels to your home. We use thick polystyrene foam containers and graded gel packs when preparing your order for shipment. A flat rate of $39.99 USD will apply to orders that require cooling while in transit.

Our shipping rate for medications that do not require cooling is $19.99 USD.

You must sign for your package when it arrives (we will provide you with a tracking number once it has left our facility). If a signature is not available at the time of delivery, medicines may need to be picked up at the local post office. Medications sent back to the sender are at the expense of the customer and cannot be refunded.

In many cases, your order can travel to the US within four business days, but it can take up to ten business days (during busy periods).

You must sign for your package when it arrives (we will provide you with a tracking number once it has left our facility). If a signature is not available at the time of delivery, medicines may need to be picked up at the local post office. Medications sent back to the sender are at the expense of the customer and cannot be refunded.

We assume no responsibility for any delays in delivering orders. Customers are fully responsible for their orders once they have been shipped. When US Customs inspects your package randomly, there will be a delay in delivery. In order to avoid any seasonal delays during the holiday season, we recommend placing refill orders in advance.